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Submitting a Ticket to Support

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To open an issue withing the Periscope Holdings ticketing system, contact us through either:

  1. Submitting a request directly through the portal,

    or

  2. Emailing us at support@bidsync.com.

A ticket is automatically created when emailing support at support@bidsync.com.

To Submit a request directly through the Support Portal and create a ticket:

  1. Access the Portal at https://vendors.bidsync.com.

  2. Navigate to the Upper Right-Hand Corner and select Submit a request:

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  3. Fill out the available Form:
    • Descriptive Subject

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    • Detailed Description

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    • Attaching screenshots, or other pertinent information, to provide further understanding

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Updates to tickets are available within the portal, by returning to the Upper Right-Hand Corner, and selecting My activities:

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This includes current and past tickets. It requires a registered account:

 

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Notifications about updates are sent out via email to registered accounts and new information can be supplied by responding via email without having to log into the portal.

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